Claude Warner - Executive Coach


 Time Forethought 

Time Forethought


  • It Starts at the Top!
    Posted by Claude Warner on Wednesday 11th November 2009 at 14:30:10
      - 1 comment on this post - most recent Tuesday 9th March 2010 at 14:40:11


  • Listening is not Understanding
    Posted by Claude Warner on Wednesday 17th February 2010 at 21:10:49
      - 1 comment on this post - most recent Monday 1st March 2010 at 13:13:59

 Emotional Intelligence

  • 1 + 1 = 3
    Posted by Claude Warner on Wednesday 20th October 2010 at 14:49:28

 Successful Living


Black Swans draw eyes onto the Leader

Posted by Claude Warner on Monday 16th May 2011 at 21:06:51

Black swan events are events that are totally unexpected and have a major impact. Whether the price of the primary commodity on which your business is based suddenly collapses, the world economic scenario changes virtually overnight, or planes slam into the Twin Towers, the impact of this on a business can be major, leading to scenarios such as business closure, total restructuring of the business, or diversification into other markets.
But when the Black Swan first arrives, all eyes are on the leader, looking to him or her to make meaning of the event. It is to him or her that people turn to ascertain what the implications are for the business, for them as employees, for the market they operate in, for the future.
Under normal operating conditions leaders play a strategic role in the direction of the business, but the leader‘s response carries a special weight at the time of a Black Swan event. How the leader responds emotionally will be a major factor in how the employees themselves interpret and respond to the situation.
The leader who can respond effectively to this scenario is one that is firstly aware of his or her own emotions, and is able to respond understanding their own fears, concerns and perspectives. This makes for a considered response as opposed to a kneejerk emotional reaction that screams “This is the end of world as we know it!”
Further, this leader needs to have a clear sense of the emotional tone of the organisation. Do the workers fear losing their jobs, working short time, loss of market share leading to a reduction in sales and production? If the business is the major employer in an area could there be implications for the whole community?
As a leader, meaningful questions to ask are “How connected am I to my own emotions, and how attuned am I to those I am leading? Will I be able to respond appropriately and effectively to a Black Swan event?”
Claude Warner is a PE based executive, leadership and EQ coach.
He works one-on-one with leaders to develop their emotional, relational, social and communication skills, equipping them to engage, inspire and empower people to their full potential. Claude’s coaching profile is available here.
He offers TeamPower, a group programme designed to improve communication, enhance relationships and increase trust, ideal for management teams. More details here.
Claude also consults on systemic and human process changes to increase employee engagement.
Claude is trained as an integral coach, is a member of COMENSA, the national professional body representing coaching and mentoring, and is Regional Director of COMENSA in the Eastern Cape.
He can be contacted on 083 227 5153 or Further details on

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"has taught me how
to embrace change"

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Aberdare Cables

"calmly and effectively
elicits superior performance"

Tim Fox - Area Ops. Mngr
Transnet Freight Rail

"opened my eyes to my
thought processes and
behavioral patterns"

Gary Tiedemann - Branch
Manager, Aberdare Cables

"helped me to develop as
a more confident leader"

T Simmers - Business Owner

"helped me to 
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me tools to move forward"

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